We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at Info@globalpivots.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at Info@globalpivots.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at Info@globalpivots.com.

Return & Refund Policy

Last Updated: 16 August 2026

At Globalpivots, we want you to have a smooth and satisfactory shopping experience. If you receive a product that is damaged, defective, incorrect, or does not meet the applicable return conditions below, you may request a return or replacement in accordance with this policy.

1. Eligibility for Returns

A return or replacement request may be accepted when:

• The product received is damaged or defective.

• You received a different product from the one you ordered.

• The product is missing essential parts or accessories that were included in the original order.

• The product is eligible for return as specified on its product page.

To be eligible, the product must generally be unused, in its original condition, and returned with its original packaging, tags, accessories, manuals, and other included items.

Certain products may have product-specific return conditions. Please check the product page before placing your order.

2. Products That May Not Be Eligible for Return

For hygiene, safety, or product-specific reasons, certain products may not be eligible for return once opened or used.

These may include, but are not limited to:

• Personal-care and hygiene products

• Beauty and cosmetic products

• Certain health and wellness products

• Products that have been used, altered, washed, damaged, or otherwise modified by the customer

• Products specifically marked as non-returnable on the product page

If a product has a specific return policy, the product-page policy will apply.

3. Damaged or Incorrect Products

Please inspect your package when it is delivered.

If you receive a damaged, defective, or incorrect product, contact us as soon as possible with:

• Your order number

• Your name and registered mobile number

• A description of the issue

• Clear photographs of the product

• Photographs of the packaging and shipping label

• A short video, where reasonably required to verify the issue

We may request additional information to assess the claim.

Do not discard the original packaging until your return request has been resolved.

4. Return Request Period

Return requests should generally be submitted within 7 days of delivery, unless a different return period is clearly stated on the relevant product page.

Requests submitted after the applicable return period may not be accepted.

5. Return Approval

Submitting a return request does not automatically guarantee approval.

Once we receive your request and supporting information, we will review the issue and inform you whether the return, replacement, or refund is approved.

If approved, we will provide the applicable return instructions.

6. Replacement

Where appropriate and subject to product availability, we may offer a replacement instead of a refund.

If the same product is unavailable, we may offer another appropriate resolution, including a refund where applicable.

7. Refunds

Once an approved returned product has been received and inspected, we will process the applicable refund.

The refund amount may depend on the nature of the issue and the applicable return terms.

For eligible prepaid orders, refunds will generally be made to the original payment method or through the applicable payment/refund mechanism.

For Cash on Delivery (COD) orders, customers may be required to provide accurate bank-account or other payment details necessary to process the refund.

The time taken for the refund to appear in your account may depend on the payment provider or bank.

8. Shipping Charges

Where the return is due to an error attributable to us, such as an incorrect, damaged, or defective product, we will determine the appropriate return-shipping arrangement.

For returns arising from a change of mind, incorrect product selection, or other reasons not attributable to us, return shipping or other applicable costs may be the customer's responsibility where permitted by the applicable product terms.

9. Cancellation of Orders

If you wish to cancel an order, please contact us as soon as possible.

An order may not be cancellable once it has been processed, packed, shipped, or handed over to the delivery partner.

If an order has already been shipped, the customer may need to follow the applicable return process.

10. Undelivered, Refused, or Incorrectly Addressed Orders

Customers are responsible for providing a complete and accurate delivery address and reachable mobile number.

If an order cannot be delivered because of an incorrect/incomplete address, incorrect contact information, repeated delivery failure, or refusal to accept the shipment, the order may be returned to us by the courier.

Any refund or re-shipment in such cases will be handled according to the circumstances and applicable order terms. Additional shipping or handling charges may apply where applicable.

11. Refunds for Unsuccessful COD Deliveries

A COD order that is returned to us because it was refused, abandoned, or could not be delivered due to incorrect customer-provided information does not automatically qualify for a full refund, since no payment may have been collected from the customer.

Any amount already paid, where applicable, will be reviewed according to the circumstances and our applicable terms.

12. Exchanges

We generally do not provide exchanges for changes in size, colour, preference, or other reasons unless the particular product listing specifically allows exchanges.

If an exchange is available, the product must meet the applicable return conditions.

13. How to Request a Return or Refund

To request a return or refund, please contact our customer support team with:

Order Number:
Customer Name:
Registered Mobile Number:
Reason for Return:
Photos/Videos of the Product:

Please provide accurate information so that we can process your request efficiently.

14. Fraudulent or Abusive Claims

We reserve the right to investigate return and refund requests.

We may reject claims where there is evidence of misuse, fraudulent activity, intentional damage, repeated abuse of the return policy, or inaccurate information.

15. Policy Changes

We may update this Return & Refund Policy from time to time to reflect changes to our products, services, business practices, or applicable requirements.

The latest version published on our website will apply to orders placed after the updated policy becomes effective.

16. Contact Us

If you have questions regarding a return, replacement, or refund, please contact:

Globalpivots
Website: https://www.globalpivots.in/
Email: info@globalpivots.com
Phone/WhatsApp: +91 9004937143

We recommend keeping your order number available whenever contacting us regarding an order.

By placing an order with Globalpivots, you acknowledge that you have read and understood the applicable return and refund terms.